Last updated: July 2, 2026
This Shipping Policy explains how DILIGENT AIR CONDITIONING AND HEATING, LLC ships orders placed through Wvkmb. The store serves customers in Singapore, and checkout totals are displayed in USD.
Processing Time
- Order cut off time is 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Orders are normally prepared within 1-3 business days after payment authorization.
- Fulfillment work is handled Monday-Saturday, excluding public holidays and carrier non-service days.
- Ceramic mug orders may be checked for color, capacity, set count, lid inclusion, and protective packaging before dispatch.
Delivery Estimate
- Standard shipping is available for eligible delivery addresses in Singapore.
- Estimated transit time is 7-13 business days after carrier pickup.
- Total estimated delivery time is usually 8-16 business days, including processing and transit.
- Delivery timing may change because of customs review, address checks, local holidays, weather, or carrier capacity.
Shipping Cost
Standard shipping is provided at 0 USD for eligible orders shipped to Singapore. Any available shipping method and cost will be shown at checkout before payment is completed.
Tracking and Address Accuracy
Tracking may be sent after carrier acceptance. Customers should enter a complete address, including unit, floor, building name where applicable, Singapore postal code, and reachable phone number. Incomplete delivery details may delay shipment.
Split Parcels and Package Issues
Orders with several mugs or mug sets may ship in more than one parcel. If tracking is delayed, the parcel appears lost, or an item arrives damaged, contact support@wvkmb.shop with the order number and photos of the package when available.
Contact
Shipping questions can be sent to support@wvkmb.shop or +14092781814. Support hours: Monday - Friday: 9:00 AM - 6:00 PM ET.